Legal
These Audit Participation Terms ("Audit Terms") govern the relationship between Aboera and any establishment that consents to participate in an Aboera audit, evaluation, or related engagement ("Establishment").
These Audit Terms describe the method by which audits are conducted, the discretion Aboera retains over audit scope and outcome, the obligations of the Establishment, and the use of findings.
These Audit Terms should be read together with the Terms of Use, Privacy Policy, and any separate written agreement where applicable. In the event of conflict on matters specific to audit participation, these Audit Terms control.
By submitting consent to be audited—whether through written acknowledgment, response to an inquiry, executed agreement, payment for applicable services, or other affirmative act—the Establishment agrees to these Audit Terms.
Aboera is an independent customer service and quality audit platform that evaluates service standards across selected premium and luxury-facing sectors and publishes ratings reflecting the audit findings. These Audit Terms apply in addition to the Terms of Use and Privacy Policy, and in case of conflict on matters specific to audit participation, the Audit Terms control.
Audits are conducted anonymously and without advance disclosure of the audit period or auditor identity. Auditors arrive as ordinary guests, pay published rates, and receive only the standard amenities offered to all guests in the relevant customer tier. Treatment extended specifically in response to an auditor's identity, where detected, is excluded from consideration and may result in suspension or termination of the audit.
Audits are conducted against Aboera's defined internal framework appropriate to the Establishment's category. The framework, weighting, and thresholds applied to a given audit are determined solely by Aboera and are not subject to negotiation by the Establishment.
Participation, consent, payment, communication, inquiry, or invitation does not guarantee:
All evaluation and publication decisions remain solely at Aboera's discretion.
Aboera retains sole discretion over:
The Establishment acknowledges that not all audits result in a published rating, and that absence of a rating does not constitute a negative finding.
The Establishment agrees to:
Aboera retains full independence over methodology, scoring, timing, auditor selection, publication timing, and final outcomes.
Payment for the Service does not guarantee any rating outcome.
No refund, credit, adjustment, or compensation shall be due based on the outcome of any audit, rating decision, publication decision, suspension, withdrawal, or expiration of a rating.
Aboera does not accept bribes, undisclosed incentives, or gifts intended to influence results, or any attempt to improperly affect an evaluation.
If an Establishment attempts to identify an auditor, alter treatment solely for the auditor, interfere with methodology, compromise the integrity of the process, or otherwise attempt to influence an outcome, Aboera may suspend, terminate, withdraw, or decline the audit, withhold publication, refuse future participation, and pursue available legal remedies.
Aboera may treat auditor identities, internal methodologies, criteria, scoring systems, internal communications, and certain non-public findings shared with the Establishment as confidential.
Aboera does not intend to disclose auditor identities except where required by law or necessary to protect rights, safety, or legal interests.
The Establishment may not disclose, reproduce, or publicly reference such confidential information without prior written consent from Aboera. Confidentiality obligations survive any termination of audit participation.
Aboera may, at its sole discretion, share selected findings, summaries, or feedback with the Establishment to support ongoing improvement.
Unless otherwise authorized in writing, such materials are provided for internal use only and may not be published, reproduced, edited, distributed, or mischaracterized.
Public statements regarding ratings or recognition remain subject to the Rating Usage Guidelines.
By consenting to an audit, the Establishment represents and warrants that:
Where applicable, fees for audit-related services will be communicated separately or set out in writing.
Unless otherwise stated:
Nothing in this section limits Aboera's editorial independence.
An Establishment may withdraw from participation in an audit at any time by providing written notice to Aboera.
Where withdrawal occurs before completion of the audit, Aboera may terminate the audit process and may decline to issue or publish any rating, finding, summary, recognition, or related content.
Withdrawal does not entitle the Establishment to any refund, credit, offset, future audit entitlement, or compensation. All fees paid to Aboera remain non-refundable.
Following withdrawal, Aboera may, at its sole discretion, accept, decline, suspend, delay, or otherwise restrict future participation requests from the Establishment.
Aboera may accept, decline, pause, suspend, reschedule, or withdraw participation opportunities for any Establishment at any time for operational, reputational, legal, methodological, or integrity reasons.
If the Establishment receives a rating, the use of Aboera's name, marks, and rating designation is subject to the Rating Usage Guidelines. Use of Aboera marks outside of those Guidelines, or in any manner that misrepresents an Establishment's rating status, is prohibited and may result in withdrawal of the rating.
Aboera audits, findings, and ratings reflect professional judgment based on the conditions observed during the relevant audit period. They are not predictions of future performance, certifications, endorsements, or guarantees. Aboera makes no warranty, express or implied, regarding any audit, rating, or commentary, and disclaims all such warranties to the fullest extent permitted by applicable law.
To the fullest extent permitted by applicable law, Aboera and its owners, officers, directors, employees, agents, contractors, and affiliates will not be liable to the Establishment for any indirect, incidental, special, consequential, reputational, or punitive damages, or for any loss of profits, revenue, business, or goodwill, arising out of or relating to any audit participation, non-participation, audits, ratings, delays, publication decisions, or related materials.
Where liability cannot be excluded, Aboera's total aggregate liability shall not exceed one hundred U.S. dollars (US $100).
The Establishment agrees to indemnify, defend, and hold harmless Aboera and its officers, directors, employees, agents, contractors, representatives, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
These Audit Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. Any dispute arising out of or relating to these Audit Terms, the audit process, or participation in the Service shall be resolved exclusively in the state or federal courts located in Wyoming, and the parties consent to the personal jurisdiction and venue of those courts.
Aboera may update these Audit Terms from time to time. The latest version will be posted on this page with an updated effective date or last updated date. Material changes will be communicated through the Service where reasonable. Continued participation after changes take effect constitutes acceptance of the revised Audit Terms.
Establishments with questions about these Audit Terms can reach Aboera through the contact page or by email at info@aboera.com.
This document is provided for general informational purposes and does not constitute legal advice. Aboera is not your lawyer. Establishments should consult qualified legal counsel before consenting to an Aboera audit or relying on these Audit Terms in any commercial or contractual capacity.